Blueprint
A3· Conditional
Frontline Triage
Classifies inbound tickets, auto-resolves the simple ones with a KB lookup, QAs its own reply, and escalates only when confidence drops.
Pipeline schematic7 nodes · 7 edges
About this blueprint
A support line that handles the long tail on its own and knows when it's out of its depth. The router classifies each ticket, simple cases get an auto-resolution backed by a knowledge-base lookup, and a QA step checks the drafted reply before it goes out. Low-confidence replies escalate to a human instead of being sent — so the escalation is a safety valve, not the default.
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